How to track the delivery status of my order?
The shipping confirmation e-mail will sends out when we shipped your products contains the tracking code of your order as well as a link to track your order.
Difference between the printing date and delivery date?
On the one hand, the printing date we provide represents an estimation of the day the production (printing) of your products will be finished. This depends on the production method you choose. On the other hand, the delivery date we show you represents an estimation of the date you can expect your products to arrive at the delivery address. Once again, it is important to understand that these dates are only estimates and depend on whether you respect the time limit on uploading your artwork and making payment.
Shipping and Delivery Policy:
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Parcels are delivered by our courier service. We offer free shipping for deliveries to Peninsula Malaysia (Kuala Lumpur, Selangor, etc). Whereas areas such as Sabah, Sarawak, and Singapore, additional charges will be applied. Delivery cost can be viewed on the summary table once you have chosen the specifications of your products.
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Products will be wrapped with bubble wrap which provides an unprecedented degree of protection and pack in bundle.
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Cut off time will be at 5pm. All orders will be processed on the day which the order is placed. Any orders placed after 5pm will be considered as a next day order. Processing days exclude weekends (Saturday and Sunday) and public holidays.
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Our courier partners are unable to deliver during weekends or public holidays, your products will be delivered on the next working day.
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After your order is verified and payment has been cleared, we will start processing your products and ship them out on the date shown in your invoice.
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The date of arrival (Delivery date) is estimated in the product summary.
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All transit times are subject to courier transport conditions and the volume of traffic.
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If we are not able to meet the estimated delivery date (date of receipt), we shall not be liable for any losses, liabilities, costs, damages, charges, or expenses arising out of the late delivery.
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We are not responsible for wrong or undeliverable addresses provided by the customer.